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Association hotel reviews

Last month ยท 20,492 reviews ยท average rating 8.31

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What came in last month

Every review that reached an association member hotel last month, and what was answered.

Reviews received last month
20,492
across every association member hotel
Average rating of those reviews
8.31
out of 10
Negative reviews with no answer
1,452
on Booking.com

Response rate, Booking.com

Negative reviews answered232 of 706
32.9%
Positive reviews answered1,936 of 3,921
49.4%

A guest who wrote a negative review is answered 16.5 percentage points less often than a guest who wrote a good one. 1,452 negative reviews are still waiting.

The two rates are shown separately rather than as one response rate, because a single figure averages them and hides the gap: a hotel that answers every positive review and half the negative ones looks, in that one figure, like a hotel that answers most of its guests.

The one subject where association hotels differ from the market

โˆ’0.23Value for money

Of the seven subjects Booking.com asks guests to rate, this is the only one where association hotels sit outside the Israeli hotel market benchmark, 0.23 points below it. On the other six the gap is under 0.11 points.

The market benchmark is computed from 367 tracked Israeli hotels that are not association members.

Shown as a gap against the market rather than a ranking of the seven subjects, because guests rate location high and value low at every hotel everywhere. Ranking the subjects would describe Booking.com's review form, not Israeli hotels.

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The ratings on this page are read from the platforms themselves, as of 2026-09-09, across the association's 417 member hotels. 416 of them carry a rating on at least one platform.