No Review Goes Unanswered
90% of potential guests read your reviews. 85% of them read your responses too.
ReplyIQ drafts a quality-scored response for every review, on every platform, in the guest's language - shaped by hundreds of studies on how to actually reply. Edit it, refine it by instruction, or let it post itself. Either way, nothing goes unanswered.
ReplyIQ · 01
Trained on How to Actually Reply
Not a generic AI reply. A response shaped by hundreds of studies on what actually works.
RatingIQ's response engine was trained by evaluating hundreds of research studies on how to properly reply to guest reviews - the right tone, the right structure, the right format, and how that changes platform by platform. The research is clear on why this matters: 90% of potential guests read reviews before booking, and 85% of them also read the hotel's response. A generic "thank you for your feedback" is a missed chance. A specific, sincere one is a selling point.
What you see: Response format and structure trained per platform, tone calibrated to what independent research shows guests actually respond to.
Why Responses Matter
90%
of potential guests read reviews before booking
85%
of those also read the hotel's response
Trained on hundreds of studies covering tone, structure, and format - what actually makes a response read as sincere, on every platform.
ReplyIQ · 02
A Quality Score for Every Response
Every draft is scored automatically - so you know it's good before it goes out.
For every review - including star-only ratings with no written text - RatingIQ drafts a response and scores it for quality. You're not guessing whether a reply sounds right. You can see it, chain-wide, in one number.
What you see: Automatic quality score per response, average quality score across all responses, works even on text-less star ratings.
Response Quality · Booking.com
96% avgReplyIQ · 03
Every Platform, Every Language
Booking, Google, Expedia, TripAdvisor - one inbox, right language, every time.
Reviews come in whatever language the guest wrote in. Responses go out the same way - and in your own language too, kept in sync automatically. Edit the response in whichever language is easiest for you; RatingIQ re-edits the other version to match, and signs it with your actual team member's name.
What you see: Bilingual editing with automatic sync to the original language, response drafted in the guest's language, signed by name.
One Response · Every Language
Response drafted
Thank you for choosing to stay with us - we're glad you enjoyed your visit and appreciate you sharing your experience.
- Morgan Reyes, Guest Relations Manager
ReplyIQ · 04
Refine, Collaborate, Then Post
You choose how hands-on to be. The response is always ready before you decide.
Refine a draft by instruction - tell it what to add or change, not just edit the text. Tag a colleague, leave a note, mark a great response as an example for future ones. Then choose your mode: post it yourself, or let it go out automatically. Nothing goes out until you've told the system how you want it to work.
What you see: Refine by instruction, internal collaboration and tagging, mark-as-example, Mark as Posted workflow, automatic mode available.
Your Move, Your Pace
Suggested response
Thank you for the detailed feedback about your stay...
Why answering every review matters
Without ReplyIQ
- Most reviews sit with no response at all.
- The ones that do get one, get it days later, in whatever tone the shift manager was in.
- Every language switch means someone translating by hand.
- 85% of readers see a hotel that isn't listening.
With ReplyIQ
- ✓ A quality-scored draft is ready within minutes, every time.
- ✓ Tone and structure are consistent, on every platform.
- ✓ Guest language in, hotelier language out - synced automatically.
- ✓ 85% of readers see a hotel that responds.
Never let a review go unanswered again.
Start a free trial. No credit card. Cancel any time. See a response drafted for your own reviews.