Own Your Rating
Know exactly what to fix, who's fixing it, and whether it's working.
GuestIQ tells you what's happening. OperatingIQ is where you act on it. Every issue and strength ranked by how much it's actually moving your rating, with the root cause and a fix attached. Assign it to a name, not a department. Track it through to done. See the whole picture - and know which team member is closing out fixes, and which property needs a hand.
OperatingIQ · 01
Top Issues
Not a sentiment score. A ranked list of what's actually hurting your rating - with the fix attached.
RatingIQ reads every review across your chain and groups the feedback into operational categories - Check-In Speed, Breakfast Variety, WiFi Reliability, Cleanliness. Each one is ranked by how much it's actually moving your rating, with the root cause and a specific fix attached. Not guesswork. A priority list built from your own guests' words.
What you see: Issues ranked by impact on rating, root cause per issue, specific fixes attached, trend per issue over time.
Top Issues · Ranked by Impact
OperatingIQ · 02
Top Strengths
Know what's working - so a staffing change or a renovation doesn't quietly break it.
It's not just about fixing what's broken. RatingIQ also surfaces what guests consistently praise - the things actually holding your rating up. Protect them the same way you fix the issues: on purpose, not by accident.
What you see: Top-praised categories ranked by mention share, trend over time, per-property breakdown.
Top Strengths · What's Working
Staff Friendliness
Mentioned in 34% of reviews
Location & Views
Mentioned in 28% of reviews
Room Comfort
Mentioned in 21% of reviews
OperatingIQ · 03
Assign & Follow Up
Every issue goes to a name, not a department. And you can see if it actually got fixed.
Assign any issue or strength to a specific team member. They get notified. You log what was done, when, and against which category - then watch whether that operational change actually moved the rating, or didn't. Priorities without accountability don't stick.
What you see: Assign by issue or category, due dates, status (To Do / In Progress / Done), push notification on assignment, action history per category.
Assigned Tasks · This Week
Fix check-in queue at peak hours
Retrain breakfast staff on variety rotation
Replace WiFi router, Floor 3
OperatingIQ · 04
Team Leaderboard
See who's actually closing out fixes - and which property needs a hand.
A ranked view of your team by completed actions, cross-referenced against whether the related issue actually improved. You'll see who's staying on top of things and moving the rating, and where attention is falling through the cracks - property by property, person by person.
What you see: Completed actions per person, related-issue trend (improved / worsened), overdue tracking, per-property rollup.
Team Leaderboard · Past 30 Days
OperatingIQ · 05
Rating Recovery & Risk Simulators
See the impact before you commit to fixing it.
Check off the issues you're planning to fix - or the strengths you're at risk of losing - and watch the projected rating move in real time. It turns "we should probably fix breakfast" into "fixing breakfast moves us from 8.2 to 8.5." That's a very different conversation with your board.
What you see: Tri-state checklist per issue and strength, live projected-rating recalculation, separate Recovery and Risk views.
Rating Recovery Simulator
Current
8.2
If fixed
8.5
OperatingIQ · 06
12-Month Impact Trend
Know if the fix actually worked - not just that you made it.
Every issue and strength gets its own trend line from the day you started tracking it, with a clear "since" delta. Assign a fix, watch the line, and know for certain whether it moved the rating or didn't.
What you see: Per-issue and per-strength 12-month trend chart, since-assignment delta, updated nightly.
Breakfast Variety · Impact Since Assigned
OperatingIQ · 07
Guest Findings
The exact words behind every issue - not just a category label.
"Breakfast Variety" is a category. "Same repetitive breakfast three mornings in a row" is what actually happened. Every ranked issue links back to the real guest quotes it was built from, so your team knows exactly what they're fixing, not just what to call it.
What you see: Real guest quotes per issue, with reviewer type, platform, and rating attached.
Guest Findings · Breakfast Variety
“Loved the location but breakfast was the same every single day.”
Couple · Booking.com · 7.2
“Same repetitive breakfast options three mornings in a row.”
Family · Google · 6.5
Why an action layer changes what you do
Without OperatingIQ
- You know breakfast comes up in reviews a lot.
- You don't know it's costing you more than check-in speed.
- Nobody owns fixing it, so nobody does.
- You don't know which properties are actually improving.
With OperatingIQ
- ✓ Breakfast Variety ranks #2 by impact on your rating.
- ✓ It's assigned to Sam, due this week.
- ✓ Maya has closed 12 fixes this month - the most on your team.
- ✓ You know exactly where to focus next.
Know what to fix. Know who's fixing it.
Start a free trial. No credit card. Cancel any time. See your chain's issues, strengths, and team - the way they should be seen.