Drive Your Revenue
This is where the work gets done.
Your rating, fully managed — this is the full operating layer. It reads every review, finds the patterns, and tells your team exactly what to fix. Responses go out without anyone lifting a finger. Staff actions get logged against the priorities that triggered them. Every Monday you get the numbers.
Premium · 01
Top featureAI Responses
A quality response for every review. You choose how hands-on to be.
For every review, RatingIQ generates a response in the guest's language — addressing what they praised, what they complained about, signed with your hotelier's name. A 12-point quality check runs automatically before anything goes out. Then you choose your mode: copy-paste it yourself, or let Auto-Respond post directly to Booking.com and Google with a single approval click. Same quality engine, two levels of control.
What you see: Response generation per review, 12-point quality scoring, multi-turn refinement. Two modes — Copy-paste (manual control) or Auto-Respond (on-demand — one-click approval posts directly to Booking.com + Google).
Maria S. · Booking.com
8.0 · Couple · Germany · Feb 14, 2026
“Lovely room and great breakfast. Check-in took much longer than expected — had to wait 20 minutes despite a pre-booked reservation.”
AI-Generated Response
Score: 91/100Dear Maria, thank you for staying with us and for your kind words about the room and breakfast — we're delighted you enjoyed them. We sincerely apologise for the wait at check-in; this fell short of our standard and we're addressing it directly. We hope to welcome you back soon. Warm regards, Thomas (General Manager)
Premium · 02
Top featureInsights
Not just what guests said. What it means — and what to fix first.
RatingIQ reads every review across your chain, groups feedback into operational categories — Check-In Speed, Cleanliness, Staff, Value — and surfaces the root cause behind each one, with specific fixes attached. Not a sentiment score. An actual priority list, built from your data.
What you see: Category breakdown (share %, avg rating, MoM trend), top issues by ranking, executive summary, root cause per category, action items, time-series view, example guest quotes.
AI Insight · Check-In Speed
Mentions
28%
Avg rating
7.4
MoM
+4%
Root Cause
Front desk staffing falls below demand during peak check-in windows (3–6pm). Guests consistently report waits of 15–20 minutes. Issue concentrated in your 4 city-centre properties.
Action Items
- • Add 1 front desk staff member on Mon–Fri 2:30–6pm at city-centre properties
- • Pilot mobile check-in at Prague and Vienna before rolling out chain-wide
- • Audit room-ready timing — delays may originate with housekeeping, not front desk
Guest quotes
“Waited 20 minutes to check in despite arriving during a quiet period. Staff seemed overwhelmed.”
Premium · 03
Your ChatGPT for hotelsElaine
Every question you have about your chain. Answered.
Elaine is a dedicated AI analyst that only knows one thing: your hotels. Every review, every platform, every property — she's read it all. Ask in plain language: 'What's hurting our Vienna properties?', 'Which guest type scores us lowest on Booking?', 'Show me all WiFi complaints from the last 90 days'. She doesn't give generic hospitality advice. She gives answers from your data, your guests, your chain.
What you see: Natural language queries over all review data, semantic search by topic, data aggregations, dynamic chart generation (bar, line, pie, scatter), scoped exclusively to your chain.
Elaine
AI Analyst · Your chain data
What's our biggest complaint across the chain this month?
Check-in speed is your #1 issue — mentioned in 28% of reviews this month, up 4% vs last month. It's concentrated in your 4 city-centre properties. Average rating when this is mentioned: 7.4 vs your chain avg of 8.3.
Which property has it worst?
Vienna Central has the highest concentration — 41% of its reviews mention check-in delays. Prague Old Town is second at 37%. Both show the same pattern: peak hours 3–6pm, weekdays.
Premium · 04
Staff Actions
Log what your team fixed. See whether it moved the rating.
When check-in speed is flagged, someone needs to act on it. Log who did what, when, and against which category. Over time, you can see which operational changes actually moved the needle — and which didn't. Priorities without accountability don't stick.
What you see: Create actions per category, assign staff member, set date, view action history per category, cross-reference with insight trends.
Staff Actions · Tied to Insight Categories
Added 2 front desk staff on peak hours
Thomas K.
New housekeeping checklist rolled out to all properties
Sarah M.
Expanded breakfast menu at Berlin & Munich properties
Klaus B.
Network upgrade completed at 6 city-centre properties
David R.
Premium · 05
Every MondayWeekly Digest
Your property's performance summary, before your week starts.
Every Monday morning, a digest lands in your inbox with what matters: new review count, avg rating vs. last week, unresponded reviews, response rate, and the specific issues that need your attention. No login required to stay informed.
What you see: Configurable frequency (daily/weekly), configurable email recipient, new reviews, rating delta, unresponded count, top complaint categories.
Weekly Digest
Monday, 8:00am · Per property
New reviews
184
+12% vs last week
Avg rating
8.3
+0.1 vs last week
Unresponded
23
-31% vs last week
Response rate
87%
+6% vs last week
Needs attention this week
Vienna Central: check-in complaints up 4pts. Prague Old Town: 9 unresponded reviews from last 7 days.
Premium
Reviews
Every review your chain has ever received. All in one place.
Every review from Booking.com, Google, Expedia, and TripAdvisor — searchable, filterable, sortable. By platform, by rating, by response status, by date. No more switching tabs. No more missing a review from a platform you forgot to check. One view, every property.
What you see: Full review access across all platforms, search and filter by platform / rating / response status / date, sort by rating or date, per-property and chain-wide.
Auto-Respond settings
Chain Ready
See it on your chain's actual data.
We don't do generic demos. We connect to your chain's reviews live and show you your real insights, your real issues, and what the AI would recommend — before you commit to anything.
We'll show you your chain's real data. Live.